Beginning Nov. 1, Ridgeview will change Urgent Care hours at three locations

Beginning Nov. 1, Ridgeview is modifying its urgent care hours at its Two Twelve Medical Center in Chaska, Arlington Campus and Le Sueur Campus locations. These changes are being made to ensure Ridgeview provides the highest quality, safety and most appropriate level of care to an increasing number of patients needing emergency care in these locations.

The new hours by location will be:

  • Arlington Urgent Care Hours: 9 a.m. to 7 p.m., 7 days a week.
  • Chaska (Two Twelve Medical Center) Urgent Care hours: 8 a.m. to 8 p.m. Patients needing urgent care outside of these hours at Two Twelve Medical Center will receive the care they need from Ridgeview’s Emergency Department providers and will be billed at the Emergency Department rate.
  • Le Sueur Urgent Care hours: noon to 8 p.m., 7 days a week (closed holidays).

Ridgeview will continue to provide 24/7/365 emergency care at Two Twelve Medical Center in Chaska and in the Arlington, Le Sueur and Waconia emergency departments. Patients are considered “emergency” patients when they have symptoms that require prompt evaluation for a serious injury or illness – such as trauma, stroke, heart attack and more.

Ridgeview offers urgent care for non-emergent needs in five locations throughout its system – Chaska at Two Twelve, Arlington, Belle Plaine (closed holidays), Delano(closed holidays), Le Sueur (closed holidays) (hours vary by location).

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Ridgeview is transitioning to a new Electronic Medical Record called Epic on Aug. 1, 2021

Ridgeview is transitioning to a new Electronic Medical Record called Epic and a new patient portal called MyChart on Aug. 1, 2021.  This message includes more detail about your medical record information that will be available to you via MyChart, important transition and access dates, and how you can access your full medical record information.

Our current patient portal – FollowMyHealth – will no longer be updated as of Aug 1, 2021, and it will not be available for you to access at all beginning Sept. 1, 2021.  MyChart is a secure online health record portal very similar to FollowMyHeath.  All of the information from our old electronic medical record and available to you in FollowMyHealth during the last 5 years will be converted to our new electronic medical record and be available to you via MyChart.  Information prior to 2016 will be stored in our system archives so no information will be destroyed.  Ridgeview will maintain these records according to our data retention policies. You may always request your full records from Ridgeview’s Health Information Management department by calling 952-777-4168 or online at

Accessing MyChart: To use this new portal, you will need to register as a new user with MyChart any time after Aug. 1.  To make that registration process easier, you will automatically be sent an email inviting you to register MyChart when you schedule an appointment with us after Aug. 1. You will be guided through the registration process after responding to that email invitation.

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Ridgeview Announces New Naming Convention and Visual Identity

Ridgeview recently announced a new naming strategy and visual identity to better reflect its position as a comprehensive regional health care system.

While the legal entity will remain Ridgeview Medical Center, the new public-facing “name” to identify the system across all locations and services is simply Ridgeview. “Ridgeview has grown and evolved significantly–in the services and business lines we offer and the geography we serve–and we ‘outgrew’ the name we used for decades,” said Ridgeview President & CEO Mike Phelps.

According to Phelps, the naming initiative has been a strategic priority for Ridgeview’s Board of Directors and Administrative team for several years. The goal is to strengthen Ridgeview’s market position with a consistent naming convention to build brand awareness, preference and equity across Ridgeview’s seven-county service area and beyond. 

 “We have strong brand, reputation and name awareness and there was no reason to deviate from the ‘Ridgeview’ core and create a different name to represent our system,” Phelps said. “We streamlined our naming strategy to reduce market confusion and better reflect the full spectrum of care, specialty services and businesses that fall under the Ridgeview umbrella.”

Ridgeview’s visual identity has also been updated to support the new naming strategy, convey system strength and Ridgeview’s “You Matter Here” brand promise, yet has similar, identifiable colors and graphic elements to maintain a visual connection to the previous ‘sun/sail’ logo.

Ridgeview launched the updated name and identity in late 2020 via its website and digital applications. The full implementation will occur in phases over the next few years as signage, materials and other items need updating to ensure continued management of Ridgeview’s financial resources.

New Visual Identity

Former Logo

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New Norman and Ann Hoffman Emergency Center opens on Ridgeview’s Waconia Campus

Ann and Norman Hoffman are pictured in front of the entrance to the completed Norman and Ann Hoffman Emergency Center on Ridgeview’s Waconia campus.

The Norman and Ann Hoffman Emergency Center renovation and expansion project on Ridgeview’s Waconia campus was completed in early October. Due to the COVID pandemic, in lieu of public event, a private gathering was held in October at which President and CEO Michael Phelps, Emergency Department physicians, and Ridgeview Foundation representatives had an opportunity to thank longtime Foundation supporters and the project’s lead benefactors, Norman and Ann Hoffman, from Waconia. With the Hoffman’s lead gift, plus the collective support of the community, Ridgeview Foundation raised $9 million for the project.

Renovation of the Emergency Department added 10,000 square feet to the existing 10,000 square foot facility, enhancing patient privacy, services and technology. The $18.8 million project highlights include:

  • Observation Unit for those not requiring transfer to a hospital bed, but monitoring in a comforting environment.
  • A mental health area where those needing support and solitude can get the help they need.
  • New trauma rooms with advanced technology for those most critically injured.
  • An improved designed and workflow to streamline care.

With this project, Ridgeview’s Cardiac and Pulmonary Rehabilitation department was moved to a new space—also 10,000 square feet—in the lower level with a gym, conference room and consult rooms.

 “This is one of the most exciting and important improvements we have made to the Waconia campus, enhancing our capacity to provide lifesaving procedures and care for the thousands of patients and families who use our emergency services each year,” Phelps said. “We are grateful for the generous support of the Hoffman family and many others to help Ridgeview expand our capacity to provide emergency services, especially during the COVID-19 pandemic as the former ED space was constructed in 1991. We wouldn’t have been able to as effectively care for our patients without this significant addition.”

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Ridgeview names Matthew Herold, MD, Vice President of Medical Affairs

Portrait of Matthew Herold, MD, Ridgeview

Matthew Herold, MD, has been named Vice President of Medical Affairs at Ridgeview.

A practicing physician in Ridgeview’s Emergency Departments since 2005, Dr. Herold also holds leadership roles with his physician practice – Emergency Physicians & Consultants, P.A. – on Ridgeview’s Medical Staff and Ridgeview’s COVID Hospital Emergency Operations Center (HEOC) team. He will remain in these roles and, as Vice President of Medical Affairs, Dr. Herold will have oversight for physician quality and performance improvement in all clinical settings across the Ridgeview system.

“Ridgeview is very fortunate to have Dr. Herold serve in this important role. He is a well-respected physician and leader who is sincerely invested in improving the health and well-being of all of the people and communities we serve,” said Ridgeview President & CEO Mike Phelps. “Ridgeview has grown significantly in recent years, and Dr. Herold will be a significant asset to the executive team as we continue to strengthen Ridgeview as a system of excellence.”

“I am excited about the opportunity to support Ridgeview’s culture of mutually beneficial relationships between the medical staff and leadership,” said Dr. Herold. “We’ve become an even stronger team during our pandemic response and I look forward to applying what we’ve learned – as physicians and administrators – to further advance Ridgeview’s mission.” Dr. Herold received his medical degree from the University of Iowa Carver College of Medicine and completed his residency at Hennepin County Medical Center. He is board-certified in Emergency Medicine.

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SouthWest Transit Services available to several Ridgeview Clinics locations

SouthWest Transit Services is now offering SW Prime MD non-emergency medical services to residents of Eden Prairie, Chanhassen, Chaska and Carver to Ridgeview’s Two Twelve Medical Center in Chaska, Ridgeview Chanhassen Clinic and Ridgeview Specialty Clinic in Waconia.
Ridgeview is providing financial support to this service to help lower the out-of-pocket costs to riders to $5 each way.
Rides to medical services may be booked up to 14 days in advance and return rides are on-demand and can be requested once you are ready to return from your appointment.
To make a reservation, call 952-797-7463. For more information about this service, call 952-797-7643 or visit SouthWest Transit’s website.

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Ridgeview and PrairieCare Medical Group enter agreement to jointly operate new integrated behavioral health service in Waconia

Ridgeview Medical Center (Ridgeview) – an independent health care system of hospitals, clinics and specialty services – and PrairieCare Medical Group (PCMG), one of the region’s largest providers of inpatient and outpatient psychiatric care – announced today that they are partnering to offer new integrated behavioral health services in Waconia. The first partnership of its kind in Minnesota will have PCMG clinicians providing psychiatric services directly within Ridgeview’s Waconia campus through a joint operating agreement overseen by both Ridgeview and PCMG leaders.

According to Todd Archbold, Vice President of Business Development at PCMG, “This formal collaboration will break down barriers that can exist between specialties, and create new efficiencies to allow nearly 1,500 more individuals to receive much needed mental health care in the first year. We are integrating psychiatric services in the general medical care setting, and reducing fragmentation between specialties to improve outcomes for our shared patients.”

PrairieCare Medical Group at Ridgeview is expected to open by September 1, 2019 in the Ridgeview Professional Building, and will include free needs assessment, outpatient behavioral health evaluation, psychotherapy, psychiatry and intensive outpatient programming (IOP). Through the partnership, PCMG clinicians will also offer integrated behavioral health assessments and screening within Ridgeview’s expanded Norman and Ann Hoffman Emergency Center (scheduled for completion in 2020), as well as rapid access to psychiatric consultation and new referral options.

“Ridgeview is very pleased to partner with PrairieCare to offer much-needed mental health services to the region,” said Ben Nielsen, Chief Operating Officer, Ridgeview Medical Center. “With significant residential growth in the greater southwest metro, there is an increased need to provide more access to comprehensive mental health services – locally – to meet the needs of the communities we serve.”

PrairieCare has provided outpatient services at Two Twelve Medical Center in Chaska, which is owned and operated by Ridgeview, since 2014.

About PrairieCare Medical Group
PrairieCare Medical Group is an independent, physician-owned, psychiatric specialty group offering services throughout the Twin Cities metro. PCMG provides care within the PrairieCare inpatient hospital and partial hospital programs, as well as in freestanding outpatient settings including Chaska, Edina, Woodbury, Maplewood, Maple Grove, Brooklyn Park, Rochester and Mankato. PCMG also manages the nationally recognized Psychiatric Assistance Line (PAL). For more information, visit or

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Local physicians named 2019 ‘Top Doctors’ by Mpls.St.Paul Magazine

Thirty Ridgeview-associated physicians were named to the 23rd
edition of the Top Doctors list recently published by Mpls.St.Paul Magazine. They
are included in a list of 819 physicians in 45 specialties.

Below are the recognized Ridgeview-employed and associated
physicians, including the specialization for which they were chosen:

To compile the list, Mpls.St.Paul Magazine invited physicians to nominate one or more doctors (excluding themselves) to whom they would go to if they or a loved one were seeking medical care. Candidates were then grouped into 45 specialties and evaluated on many factors, including peer recognition, professional achievement and disciplinary history. Doctors with the highest scores from each grouping were invited to serve on a blue-ribbon panel that evaluated the other candidates. In the end, only doctors who acquired the highest total points from the surveys, research and the blue-ribbon panel review were selected as Mpls.St.Paul Magazine’s 2019 Top Doctors. View the full list.

To learn more about Ridgeview or Ridgeview-associated top
doctors, visit

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New law allows Ridgeview to add 20 inpatient hospital beds

May 22, 2019, Governor Tim Walz signed into law an act allowing Ridgeview to
expand its inpatient program in its Waconia hospital by 20 additional beds.
Governor Walz’s signature followed unanimous approval of the bill SF
– amending
a 2003 Minnesota Statute restricting use of hospital beds – by both the Minnesota Senate and
Minnesota House of Representatives during the 2019 legislative session.

to Ridgeview President and CEO Mike Phelps, Ridgeview had previously been
allocated the use of the 20 licensed beds by the legislature in 2003, but
“regulatory restrictions prevented an ‘existing hospital’ – Ridgeview – from
adding any more hospital beds for medical or surgical use.”

growing demand and community need for additional inpatient beds, Ridgeview
approached its local legislators – Senator
Scott Jensen (R), District 47
and Representative
Jim Nash (R), District 47A
– to author bills for the Minnesota Senate and House to
amend the 2003 statute. This new legislation does not create a new hospital
license for Ridgeview, though it allows Ridgeview to add up to 20 more hospital
beds at any time.

As the southwest metro
region continues to grow, Ridgeview “wanted this additional capacity to ensure
Ridgeview can continue to meet the needs of the many patients and communities
we now serve in a seven-county area,” Phelps said. “We will now continue our
assessment to identify the specific purposes for these beds and a timeline for
potential expansion.”

Jensen said “the impact and community benefit of Ridgeview Medical Center
should be apparent to anyone who lives within 100 miles of this hospital
system. For me, to help Ridgeview advance its mission and its services to the
patients and communities it serves is a privilege. I am pleased that Governor
Walz has signed the bill to allow Ridgeview to utilize 20 additional beds in
whatever manner it chooses.”

“This is great news for our community and Ridgeview Medical Center. It will result in more patients from the southwest metro and the immediate area can be treated at this fantastic facility,” said Representative Nash. “It will also create new nursing jobs, support jobs and facility jobs for our community. Bills like this are proof we can work together to get things done for communities across our state.” “We greatly appreciate the work by Senator Jensen and Representative Nash, as well as the co-authors of the bill in both the Senate and the House – Senator Eric Pratt (R), District 55; Senator Matt Klein (DFL), District 52; Representative Kelly Morrison (DFL), District 33B; Representative Glenn Gruenhagen (R), District 18B; Representative Patty Acomb (DFL), District 44B; and Representative Laurie Halverson (DFL), District 51B – to move this through for approval,” Phelps added. “It’s not often a bill has unanimous bi-partisan support. Our bills passed the House with a 126-0 vote and the Senate with a 66-0 vote, which is a testament to the support and confidence our elected officials have in Ridgeview as a community health system.”

Read the Star Tribune article about the approval of bill SF 328.

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Ridgeview welcomes Angela Larson, FNP, to Ridgeview Spine & Pain Center

Ridgeview is pleased to welcome Angela
, FNP, to Ridgeview
Spine & Pain Center

Larson earned her degree at the
University of North Carolina Chapel Hill. She is a Nurse Practitioner dedicated
to improving the management of pain and improving the quality of life of her
patients by addressing health and wellness holistically. She enjoys helping
people find health, joy and happiness. Her favorite wellness tip is, “Eat
healthy, exercise, get outside and talk to people every day.” When not seeing
patients, Larson enjoys family time, dog walks and is a volunteer mentor of
youth groups at her church.

Larson sees patients at Ridgeview
Spine & Pain Center
in Two
Twelve Medical Center
in Chaska. Call 952-856-4033 for appointments.

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Two Twelve Medical Center
111 Hundertmark Road, Chaska, MN 55318
Call: 952-361-2447
Two Twelve Medical Center is owned and operated by Ridgeview.